-
1. How does the platform handle location accuracy from different positioning sources?
Our platform intelligently fuses data from multiple sources (4G, GPS, Wi-Fi) using proprietary algorithms to provide the most accurate possible location, automatically switching to the best available signal.
-
2. Is there a developer documentation or sandbox for testing API integrations?
Yes, we provide full, detailed API documentation (OpenAPI) and can provision a dedicated sandbox/test environment with simulated data for you to safely develop and test your integrations.
-
3. What kind of technical support is available for the software platform?
We provide dedicated technical support via email and ticket system for software-related issues. Standard support hours are 9am-6pm GMT+8 from Monday to Friday, with extended SLAs available for enterprise clients.
-
4. Can I set up automated, scheduled report generation and delivery via email?
Yes, out gps tracking platform’s reporting engine allows you to schedule any standard report (e.g., daily location summary, weekly health report) to be automatically generated and emailed to designated recipients at set times.
-
5. Does the platform support creating hierarchical groups for devices and users?
Yes, you can create a multi-level group structure (e.g., Region > Branch > Team) and assign devices and users to these groups, this enables efficient, scalable management and precise permission.
Landscape