A: Branding customization (logo printing, color changes, packaging) does not involve mold modifications or R&D investment, as it utilizes existing production lines, so it's offered free of charge. The 1000-unit MOQ is the minimum required to maintain cost efficiency. Smaller batches may be negotiable but will have higher unit prices.

A: Yes, we provide digital proofs or physical samples for confirmation. Sample fees are typically charged at cost and can be refunded or deducted from the bulk order amount later.

A: Complete white-labeling is provided—all brand elements will be yours, with no trace of the original manufacturer's brand.

A: Semi-customization involves hardware function or structural modifications (e.g., adding/removing sensors, changing button positions, adjusting battery capacity), which requires engineering input and therefore incurs mold or development fees. Branding customization only covers appearance and packaging.

A: Mold fees range from a few thousand to tens of thousands of dollars, depending on complexity. Upon reaching an agreed cumulative order quantity (e.g., 10,000–20,000 units), part or all of the mold fee may be refunded.

A: Yes, firmware configuration (e.g., reporting strategies, alarm thresholds) falls under semi-customization. If no hardware changes are involved, it's typically free or requires only a small development fee.

A: Because engineering validation and mold cost amortization require larger order volumes. 3,000 units is a common threshold, but this can be negotiated.

A: The typical cycle is 6–9 months, covering concept definition, industrial design, structural design, electronic design, mold development, and testing/certification. Higher complexity or special certifications (e.g., medical, explosion-proof) may extend this timeline.

A: Payment is typically split into three phases: 50% upon contract signing (R&D initiation), 35% after T1 sample confirmation, and 15% after T2 final confirmation. Mold and certification fees are quoted separately.

A: Yes, we involve you at every key milestone: T0 appearance confirmation, T1 functional testing, and T2 final validation. Samples are provided for testing and review at each stage to ensure alignment with your expectations.

A: As contractually agreed, generic technology platforms may be jointly owned or retained by us, but client own the exclusive right and we will not sell to others clients without permission, subject to negotiation.

A: We can assist with certification testing. Certification fees are typically not included in development costs and are quoted separately based on target markets.

A: Yes, partial or full refund of mold fees is common upon reaching agree quantity, as specified in the contract.

A: Functionality is identical—only the brand elements are replaced with yours. You receive the full TRACK IN360 feature set, including real-time tracking, geofencing, reporting, and API access.

A: Approximately one week after testing and acceptance. You need to provide developer accounts or authorize us to publish on your behalf.

A: By default, we use AWS cloud servers in Hong Kong or Singapore, compliant with international privacy standards like GDPR. For data localization, please refer to Option #5.

A: Yes, you need to provide a Google developer account and apply for a Maps API key, or we can assist with the process (additional fees may apply).

A: The platform supports 10+ languages by default. For additional languages, you provide translation packs (Excel format), and we handle integration and adaptation.

A: Yes, the system is deployed on your designated servers, giving you complete data control. We cannot access your data but can provide remote maintenance support (requires VPN or jump server access).

A: As detailed in the document:
Application Server: 8-core CPU, 16GB RAM, 200GB SSD, Windows Server 2019+, 5Mbps public network.
Database Server: 8-core CPU, 16GB RAM, 300GB SSD, SQL Server 2019+, private network only

A: Yes, We will deploy for you remotely, you need to have system administrators available for coordination.

A: The first year of maintenance is free, covering bug fixes and security updates. Annual maintenance contracts can be signed from the second year onward. Major version upgrades are quoted as projects.

A: Yes, we provide API access and can develop custom integration modules. Costs depend on complexity.

A: Depending on complexity, 6–12 months, covering requirements analysis, product design, UI design, frontend/backend development, testing, and deployment.