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Trackin360 Application Operation Guide

Admin 2026-07-15 12

Ⅰ. Download Application

By searching name called “Trackin360” from Google Play or Apple store.

Ⅱ. Register Account

Register account by email or phone when the first time, save the account and password.  Check below figure-1 and figure-2.

Tackin360-Application-Operation-Guide-01.jpg

Ⅲ. Binding devices

Click “Mine”, then click “Device list” (figure-3), then click “Add device” (figure-4). You can add device by scan device core or Input IMEI number manually (figure-5). 

Tackin360-Application-Operation-Guide-02.jpg

Click “Relationship” select the role and relationship (figure-6 to figure 7), then input the wearer basic information such as nickname, watch number, height, etc. (figure-8)

Tackin360-Application-Operation-Guide-03.jpg

Ⅳ. Main Operation

4.1  Home page

Tackin360-Application-Operation-Guide-04.jpg

Note:

① The dot color green means offline, green means online.

②  Outdoor GPS, LBS and Wi-Fi location, indoor LBS or Wi-Fi location only.

③  It takes around 10~45 seconds to search the newest location after click.

4.2  Geo-fence setting

Click “Fence” on the home page, enter Geo-fence setting page.

Click top right corner “+“ (figure-10), select the location and radius of the electronic fence (figure-11), then click “✔” on the top right corner, confirm the fencing ways (enter, out and enter/out 3 types) (figure-12).

Tackin360-Application-Operation-Guide-05.jpg

4.3  Historical trajectory replay

Click “Track” on the home page, enter Historical trajectory playback page. (figure-13).  Click ① to select the playback time (figure-14), Click ② to select the display mode (figure-15), then click ③ to playback.

Tackin360-Application-Operation-Guide-06.jpg

Ⅴ. Health Monitoring

In this section, you can monitoring the wearer heart rate, blood temperature, blood oxygen pressure, pedometer health data by click the corresponding button.

Tackin360-Application-Operation-Guide-07.jpg

Note: On this page, the wearer needs to issue the command to start measurement, for timed measurements, the test interval needs to be set on the “Function” section.

Ⅵ. Functions

In this section, you can do fucntion setting as you want (figure-20), details check below:

①   SOS Number: up to 3 SOS emergency numbers.

②   Restart: Click to restart the watch remotely (under online status)

③   Real-time Position: Click to searching signal and update newest position.

④   Upload Interval: From 1~600 minutes available.

⑤   Set Phone Book: Up to 10 numbers available.

⑥   Text Push: Pushing any message from management platform to wearer.

⑦   Heart rate Time Interval Setting: 300-65,535 seconds available.

⑧   Measuring Temperature: Click to start measuring wearer temperature.

⑨   Temperature Upload Interval: 1~12 hours avaiable

Tackin360-Application-Operation-Guide-08.jpg

Ⅶ. WeChat

In this section, the management member (such as management platform admin, caregiver, familay member, parents, ect.) who monitoring this wearer able to send message to the weraer and other monitoring members.  Check on (figure-21).

Ⅷ. Mine

In this section, you can do some setting as you want (figure-22), details check below:

①   Profile: click profile icon to change avtor, name, email and phone number.

②   Device list: click to check, bind and unbind devices.

③   Modify Password: change password.

④   About US: About Trackin360 App.

⑤   Notification Center: Set the notification methods sounds or non disturb.

⑥   Switch Map: Google map and other maps switch.

⑦   Message: Check message and offline, battery low, lock and tamper alarms.

⑧   Device information: Wearer basic information.

⑨   Languages: Select languages of application.

Ⅸ. Troubleshooting

7.1 Workging logic digram

Before troubleshooting, you need to have a basic understanding on How Does GPS Works, for all 4G cellular-based IoT device, the basic working logic are below 3 steps:

  • Step 1: Obtain location from satellites, base stations and Wi-Fi routers MAC address

         Note: plus device itself sensors data if has

  • Step 2: Transmit safe and health information to cloud server by 4G network

  • Step 3: Display on web management platform and apps.

05-How-does-GPS-tracker-works.jpg

7.2 Troubleshooting details

After above diagrams clarify, you just need to check 3 sections

  • Is the device not has GPS, LBS or Wi-Fi location?

  • Is the device get connect successfully with server?

  • Is the platform and apps display data correctly?

No.
Error symptomsProblem occurDetailsSolution
1
Device indicator showing not has networkNetwork register failedCheck if frequency bands complianceChange other telecoms operator SIM card
Check if SIM card insert correctlyPull out and re-insert
Check if SIM card has balanceTop-up
Check if APN set correctlySet correct APN
2Device indicator showing not has locationNot obtain location signalCheck if not have locaton at allRestart device
Check if not have accurate locationIndoor not has GPS but only Wi-Fi or LBS location
Check if the location delayNetwork latching issue
3Location not accurate (error >10 meters)Not GPS location methodLBS locatonLBS accurate from 100m to 2km are normal
Wi-Fi locationaccurate from 10m to 50m are normal
4Call device but can not get through-
SIM card not support calling feature
Change SIM card
-Set no-disturb modeClose no-disturb mode
-Call-in number not in whitelistPut in whitelist
5Web platform or app not show any data-Device not set correct server IP/PortSet correct server IP and Port
-Upload intervalReset upload interval
6Device showing offline-Device power offcharing
-Device fall into sleep modeshake it or move it


Please contact with us if there are any more question or doubt, thanks.

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