Answer: Sample order (less than 10 pieces) within 1~2 working days; trial order within 15 working days. More days are required if custom software, apps, brand logo and packaging customization are required.

Answer: Share all logos and UI images with us, Google Play and Apple Store developer accounts are required, after complete web tracking platform, Android and iOS APP development, we will release to Apple Store and Google Play for you, it normally takes about 20~30 working days.

Answer: No, becoming a distributor is more about selling our existing brands and white-label products, without progression and priority. You can find us if you have customized needs.

Answer: Each scheme and cost are different, mainly based on actual needs, including different hardware functions and software functions, and different costs. Specific analysis of specific projects is required to give a reasonable quotation and delivery cycle.

Answer: No need, we can provide one-stop customization services for software and hardware, and it is also possible to customize only hardware products, software platforms and APPs according to your company's specific business needs.

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A: In addition to your logo (please provide editable formats such as Photoshop or Illustrator), you need to confirm customization details (e.g., printing position, color, packaging design) and provide Pantone color codes if you have specific color requirements.

A: Branding customization (logo printing, color changes, packaging) does not involve mold modifications or R&D investment, as it utilizes existing production lines, so it's offered free of charge. The 1000-unit MOQ is the minimum required to maintain cost efficiency. Smaller batches may be negotiable but will have higher unit prices.

A: Yes, we provide digital proofs or physical samples for confirmation. Sample fees are typically charged at cost and can be refunded or deducted from the bulk order amount later.

A: Complete white-labeling is provided—all brand elements will be yours, with no trace of the original manufacturer's brand.

A: Semi-customization involves hardware function or structural modifications (e.g., adding/removing sensors, changing button positions, adjusting battery capacity), which requires engineering input and therefore incurs mold or development fees. Branding customization only covers appearance and packaging.

A: Mold fees range from a few thousand to tens of thousands of dollars, depending on complexity. Upon reaching an agreed cumulative order quantity (e.g., 10,000–20,000 units), part or all of the mold fee may be refunded.

A: Yes, firmware configuration (e.g., reporting strategies, alarm thresholds) falls under semi-customization. If no hardware changes are involved, it's typically free or requires only a small development fee.

A: Because engineering validation and mold cost amortization require larger order volumes. 3,000 units is a common threshold, but this can be negotiated.

A: The typical cycle is 6–9 months, covering concept definition, industrial design, structural design, electronic design, mold development, and testing/certification. Higher complexity or special certifications (e.g., medical, explosion-proof) may extend this timeline.

A: Payment is typically split into three phases: 50% upon contract signing (R&D initiation), 35% after T1 sample confirmation, and 15% after T2 final confirmation. Mold and certification fees are quoted separately.

A: Yes, we involve you at every key milestone: T0 appearance confirmation, T1 functional testing, and T2 final validation. Samples are provided for testing and review at each stage to ensure alignment with your expectations.

A: As contractually agreed, generic technology platforms may be jointly owned or retained by us, but client own the exclusive right and we will not sell to others clients without permission, subject to negotiation.

A: We can assist with certification testing. Certification fees are typically not included in development costs and are quoted separately based on target markets.

A: Yes, partial or full refund of mold fees is common upon reaching agree quantity, as specified in the contract.

A: Functionality is identical—only the brand elements are replaced with yours. You receive the full TRACK IN360 feature set, including real-time tracking, geofencing, reporting, and API access.

A: Approximately one week after testing and acceptance. You need to provide developer accounts or authorize us to publish on your behalf.

A: By default, we use AWS cloud servers in Hong Kong or Singapore, compliant with international privacy standards like GDPR. For data localization, please refer to Option #5.

A: Yes, you need to provide a Google developer account and apply for a Maps API key, or we can assist with the process (additional fees may apply).