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1. What does mean IoT products based on mobile cellular network and location technologies?
All our products are based on cellular (GSM, CDMA, WCDMA, LTE) communication, satellite communication and location technologies, achieve no distance limited remotely real-time monitoring and tracking.Includes GPS smart watch for kids and elderly personal tracking, wires and wireless GPS device for assets tracking, OB2 D GPS dongle for car tracking and diagnosis, pet and animal solar locator, portable and mini tracker for multiple purpose using, etc.
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2. Is that all models on the catalog with enough stock always
We will keep stock for all popular models but could not promise always with enough stock for any model in anytime, means dynamic inventory due to other client place order in uncertain time, so, have to check with sales team before place order.
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3. Are the price the same for different quantities?
The price is different for different quantity and model, the exchange rate changes and marketing reasons, please feel free contact with us to get the newest catalog with price when you ready to start your business.
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4. Why do you suggest purchase sample to test before start order?
Because every country network coverage, 3G and 4G frequency bands, signal strength, environment, weather, etc. are totally different (Refer article: what will affect the performance of a GPS tracker?), those reasons affect device location accurate rate, standby and work time period, battery life… sample real test in local will know the real performance and the limits of products whether meet your market.
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5. What is the process from sample testing to regular order?
After sample order payment is confirmed, we will arrange sample ship out within 1~3 working days, you will receive about 5~10days. Then we will assist your team to test the sample step by step
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6. Are your team will assist us to test sample?
Yes, our expert sales team colleague will provide necessary user manual, guide, video, etc. to assist you team finish sample test.
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7. How long does it take for order delivery?
It depends on ship by sea, express or air. Normally, ship by sea takes 30~45 days, ship by express takes 5~25 days, ship by air takes around 3~7 days.
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8. Are there any other fees beside order invoice amount?
There are no any other else cost for us beside the invoice amount (device and shipping cost), but our company locates in Shenzhen, China, you order is actually an import from China, your company must to check advance and pay for import duty and tax or has capability to summit necessary documents required by your local customs and government.
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9. How do I select the software solution?
It depends on your current stage, IT teams' capability and final goal.
(1) If you just start this business, consider the budget and fast reactive, we suggest use our white label platform and apps or third-party platform (most of them charge monthly fee).
(2) If concept approval want build your own brand but budget limited, customize platform and app from us or third-party (most of them accept customize as well) are good option.
(3) If your company or team has experience on mobile applications develop but not enough budget or lack of experience on platform engine, use our API is good solution to build your own brand fast but no need rent server or maintenance.
(4) If you already have a mature IT team and want all data full control by yourself, integrate communication protocol is the best way for you.
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10. Can I request deploy the Customized Platform/Apps on our server?
Yes, if you select customize your brand based on our current platform and apps service, you can choice to run on our server or deploy to your own local server. The advantages of running on our server is lower customize and no maintenance cost. If deploy on your server, you have to pay extra cost for server and we charge yearly maintenance cost. Other doubt or more question, please check article: What OEM and ODM customize service included.
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11. What is the cost and process for software customize platform and apps?
The cost no fixed but base on business cooperation contract discuss with sales manager. The standard process is below:
(1)Discuss customize requirement details;
(2)Prepare and share necessary logo, domain name, Android and IOS accounts;
(3)We start customize work, normally takes around 2 weeks;
(4)Online web platform and release apps.
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12. How are Level 3 Regional Protection categories differentiated?
It is based on the agreement that we agree upon, but typically the primary judge condition is based on your annual shipment goal or last year's annual shipment. The requirements are not fixed because different countries have completely different population sizes, GDP, consumption capacities, etc.
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13. How is the spare unit support ratio specified?
0.5%~2% Spare unit depends on you in which agent level, agent level decided by agreement that we agree upon yearly shipment goal, we will divide yearly annual goal into quarter order quarterly requirement, we will handover spart units with your quarterly order.
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14. How is the amount of Marketing Support your company will provide?
It depends on which agent level you are in, Marketing Support Fund will transfer to you in the next quarter or deduct from this quarter order payment depends on your last quarter sales goal.
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15. Is that all models always with enough stock for us specially?
To provide best support, normally we will request agent summit the next year or quarter purchase plan advance, especially for peak sales season, better with P.O to us, then we will plan to keep inventory update to you timely or prepare core components ready to assembly in short time.
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16. How do I select the software solution?
It depends on your current business stage, IT teams' capability and final goal.
(1) If you just start this business, consider the budget and fast reactive, we suggest use our white label platform and apps or third-party platform (most of them charge monthly fee).
(2) If concept approval want build your own brand but budget limited, customize platform and app from us or third-party (most of them accept customize as well) are good option.
(3) If your company or team has experience on mobile applications develop but not enough budget or lack of experience on platform engine, use our API is good solution to build your own brand fast but no need rent server or maintenance.
(4) If you already have a mature IT team and want all data full control by yourself, integrate communication protocol is the best way for you.
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17. What is the cost and process for software customize solution?
The cost no fixed but base on business cooperation contract discuss with sales manager. The standard process is below:
(1)Discuss customize requirement details;
(2)Prepare and share necessary logo, domain name, Android and IOS accounts;
(3)We start customize work, normally takes around 2 weeks;
Online web platform and release apps
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18. Can I request deploy the Customized Platform/Apps on our server?
Yes, if you select customize your brand based on our current platform and apps service, you can choice to run on our server or deploy to your own local server. The advantages of running on our server is lower customize and no maintenance cost. If deploy on your server, you have to pay extra cost for server and we charge yearly maintenance cost. Other doubt or more question, please check article: What OEM and ODM customize service included?
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19. Why do you have Requirements for Agent?
The only purpose is to keep both of us in same page to expand market and group sales revenue together, achieve win-win business
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20. Why do you suggest purchase sample to test before start order?
Because every country network coverage, 3G and 4G frequency bands, signal strength, environment, weather, etc. are totally different (Refer article: what will affect the performance of a GPS tracker?), those reasons affect device location accurate rate, standby and work time period, battery life… sample real test in local will know the real performance and the limits of products whether meet your market.
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21. Are your team will assist us to test sample?
Yes, sample just the bridge to build the trust between us, we are not only provide sample units with tracking platform and apps, but also our expert sales team colleague will provide necessary user manual, guide, video, etc. to assist you team finish sample test.
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22. What is the different between Distributor Partner and Exclusive Partner?
Exclusive Partner model in essentially is an upgraded version of the distribution partner business model, Distribution model provides city-level, provincial-level and regional-level 3 types. Exclusive Partner is upgrade version but based on national-level and intercontinental-level distribution agency model. in another words, more support from us but also higher requirement for exclusive partner
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23. How is the spare unit support ratio specified?
0.5% to 2% Spare unit depends on you in which model and annual order goal, we will split yearly annual goal into quarter order quarterly requirement, we will ship the corresponding spart units with your quarterly order.
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24. 3.How is the amount of Marketing Support your company will provide?
It depends on exclusive partner contract, Marketing Support fund will transfer to you in the next quarter or deduct from this quarter order payment depends on your last quarter sales goal achievement.
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25. Is that all models always with enough stock for us specially?
To provide best support, normally we will request our partner summit the next year or quarter purchase plan advance, especially for peak sales season, better with P.O to us, then we will plan to keep inventory update to you timely or prepare core components ready to assembly in short time