-
1. How do I select the software solution?
It depends on your current business stage, IT teams' capability and final goal.
(1) If you just start this business, consider the budget and fast reactive, we suggest use our white label platform and apps or third-party platform (most of them charge monthly fee).
(2) If concept approval want build your own brand but budget limited, customize platform and app from us or third-party (most of them accept customize as well) are good option.
(3) If your company or team has experience on mobile applications develop but not enough budget or lack of experience on platform engine, use our API is good solution to build your own brand fast but no need rent server or maintenance.
(4) If you already have a mature IT team and want all data full control by yourself, integrate communication protocol is the best way for you.
-
2. What is the cost and process for software customize solution?
The cost no fixed but base on business cooperation contract discuss with sales manager. The standard process is below:
(1)Discuss customize requirement details;
(2)Prepare and share necessary logo, domain name, Android and IOS accounts;
(3)We start customize work, normally takes around 2 weeks;
(4)Online web platform and release apps.
-
3. Can I request deploy the Customized Platform/Apps on our server?
Yes, if you select customize your brand based on our current platform and apps service, you can choice to run on our server or deploy to your own local server. The advantages of running on our server is lower customize and no maintenance cost. If deploy on your server, you have to pay extra cost for server and we charge yearly maintenance cost. Other doubt or more question, please check article: What OEM and ODM customize service included?
-
4. Why do you have Requirements for Exclusive Partner?
The only purpose is to keep both of us in same page to expand market and group sales revenue together, achieve win-win business
-
5. Why do you suggest purchase sample to test before start order?
Because every country network coverage, 3G and 4G frequency bands, signal strength, environment, weather, etc. are totally different (Refer article: what will affect the performance of a GPS tracker?), those reasons affect device location accurate rate, standby and work time period, battery life… sample real test in local will know the real performance and the limits of products whether meet your market
-
6. Are your team will assist us to test sample?
Yes, sample just the bridge to build the trust between us, we are not only provide sample units with tracking platform and apps, but also our expert sales team colleague will provide necessary user manual, guide, video, etc. to assist you team finish sample test.
-
7. What is ODM? How does it differ from OEM?
ODM stands for Original Design Manufacturer. We provide a one-stop solution of "design + manufacturing". The key difference from OEM (pure contract manufacturing) is that ODM involves us leading the design, offering flexible intellectual property rights; OEM, on the other hand, requires you to provide the design
-
8. What is different between Brand-Level ODM and In-Depth ODM Solution?
Brand-Level ODM solution means, you can directly select or modify our current product and branding with your brand. In-Depth ODM Solution means just share your idea and requirement, we will redesign and develop everything from ID, MD, PCB, firmware, software to final product delivery.
Summary of key differences as below:
| Property |
Brand-Level ODM |
In-Depth Level ODM |
| Customization Depth |
Shallow, Standardized |
Deep, Personalized |
| Client engagement |
Low (mainly multiple-choice questions) |
High (full participation in development) |
| Development cycle |
Short (weeks) |
Long (months or longer) |
| Cost |
Low |
High |
| Intellectual property |
ODM manufacturer |
Share through agreements or partially owned by the brand owner |
| Product uniqueness |
Low, standard |
High and |
| Client typical said or description as |
"I need an off-the-shelf product X to put my brand on" |
“I have a unique product X concept and need your technology to help me realize it.” |
-
9. What are the core advantages of choosing our Brand-Level ODM services?
You can achieve zero R&D investment by utilizing our proven designs and technologies, significantly reducing costs, shortening time-to-market (as fast as a few weeks), and enabling flexible small-batch startups, significantly reducing market risk.
-
10. How is intellectual property ownership handled?
This is good question. Because you select from our already exist products, we own the product intellectual property, but because customize with your brand order, you own the branding intellectual property.
-
11. How long does sampling take? How is the cost calculated?
Depending on the product complexity, typically takes 2-6 weeks. The customize cost will be charged advance, details will be clearly listed in the quotation based on what you want to branding. However, this fee can be partially or totally deducted if a mass production order is placed later
-
12. How much design customization or modification can we offer?
Highly flexible customization on the range of: logo print, boot screen, languages, functions parameters, colors, giftbox design, user manual, accessories, tracking platform, Android and IOS application, etc.
-
13. What is the minimum order quantity (MOQ)?
We understand the needs of startup brands and can provide competitive low MOQ solutions to support your flexible market testing. Customize from our exist devices, the MOQ requirement from 500~1000pcs
-
14. How do you guarantee product quality?
We have an ISO9001 standard quality management system, providing end-to-end quality control from raw materials to finished products. We can provide third-party quality inspection reports and support you or your designated institution to conduct in-production and pre-shipment inspections
-
15. How do I select the software solution?
It depends on your current business stage, IT teams' capability and final goal.
(1) If you just start this business, consider the budget and fast reactive, we suggest use our white label platform and apps or third-party platform (most of them charge monthly fee).
(2) If concept approval want build your own brand but budget limited, customize platform and app from us or third-party (most of them accept customize as well) are good option.
(3) If your company or team has experience on mobile applications develop but not enough budget or lack of experience on platform engine, use our API is good solution to build your own brand fast but no need rent server or maintenance.
(4) If you already have a mature IT team and want all data full control by yourself, integrate communication protocol is the best way for you.
-
16. What is the cost and process for software customize solution?
The cost no fixed but base on business cooperation contract discuss with our sales manager. The standard process is below:
(1)Discuss customize requirement details.
(2)Share necessary logo, domain name, Android and IOS accounts, etc.
(3)We start customize work, normally takes around 2 weeks.
(4)Online web platform and release apps.
-
17. Can I request deploy the Customized Platform/Apps on our server?
Yes, if you select customize your brand based on our current platform and apps service, you can choice to run on our server or deploy to your own local server. (1) The advantages of running on our server is lower customize and no maintenance cost. (2) If deploy on your server, you have to pay extra cost for server and we charge yearly maintenance cost.
-
18. What are the payment methods?
We typically use phased payments: a contract deposit plus full payment before delivery, or the balance upon delivery. Specific methods can be negotiated based on the order amount and the level of trust between the parties, ensuring the safety of funds for both.
-
19. What is ODM? How does it differ from OEM?
ODM stands for Original Design Manufacturer. We provide a one-stop solution of "design + manufacturing." You can directly select or modify our mature designs and brand them. The key difference from OEM (pure contract manufacturing) is that ODM involves us leading the design, offering flexible intellectual property rights; OEM, on the other hand, requires you to provide the design
-
20. What is different between Brand-Level ODM and In-Depth ODM Solution?
Brand-Level ODM solution means, you can directly select or modify our current product and branding with your brand. In-Depth ODM Solution means just share your idea and requirement, we will redesign and develop everything from ID, MD, PCB, firmware, software to final product delivery.
Summary of key differences as below:
| Property |
Brand-Level ODM |
In-Depth Level ODM |
| Customization Depth |
Shallow, Standardized |
Deep, Personalized |
| Client engagement |
Low (mainly multiple-choice questions) |
High (full participation in development) |
| Development cycle |
Short (weeks) |
Long (months or longer) |
| Cost |
Low |
High |
| Intellectual property |
ODM manufacturer |
Share through agreements or partially owned by the brand owner |
| Product uniqueness |
Low, standard |
High and |
| Client typical said or description as |
"I need an off-the-shelf product X to put my brand on" |
“I have a unique product X concept and need your technology to help me realize it.” |
-
21. What is the process of an In-Depth ODM project?
Our In-Depth Level ODM project process is a systematic and transparent collaborative co-creation process that ensures your unique ideas are accurately translated into successful market products.
Phase 1: Product Definition and Joint Planning We will engage in in-depth discussions with you regarding market positioning and product concepts, conduct feasibility assessments based on our engineering experience, and jointly develop detailed product specifications, development timelines, and business objectives.
Phase 2: Collaborative R&D and Design Validation Our R&D team will work closely with you on in-depth design and development of hardware, software, structure, and appearance. Through rapid prototyping and multiple rounds of testing and validation, we will continuously optimize until the sample fully meets expectations, and simultaneously define the intellectual property framework.
Phase 3: Pilot Production and Mass Delivery After sample confirmation, we will initiate small-batch pilot production to verify the production process and consistency. After rigorous quality control audits, mass production will commence, with us responsible for the entire supply chain management and on-time delivery.
-
22. What are the core advantages of choosing our In-Depth ODM solution?
In-Depth Level ODM is a strategic investment, not a one-time purchase, and its returns extend far beyond the first product. It primarily includes the following three aspects:
Core Output: Develop unique products, effective control costs and quality.
Long-term Assets: Acquire intellectual property, possess dedicated technological support and control iterative data.
Strategic Advantages: Forge alliances with industry experts, share risks and access a broad ecosystem.
-
23. How is intellectual property ownership handled?
This is good question, for in-depth ODM solution which develop a new product from zero and you pay the cost for them and you will own the product intellectual property such as ID and MD, we will share original documents for you apply intellectual property, but not include the sources code of the firmware. Moreover, we will not allow to sell same design to others without permission.
-
24. How long does sampling take? How is the cost calculated?
Sample lead time and cost vary depending on the project, typically requiring 8-24 weeks and an initial development investment. We will provide you with a transparent itemized quote, and the vast majority of sample costs will be deducted from subsequent mass production orders. Please provide your product concept, and we will offer you a detailed evaluation plan and timeline.
-
25. What is the minimum order quantity (MOQ)?
MOQ is flexible and negotiable, and is mainly composed of three core factors: the degree of customization and mold cost, supply chain and production cost, and cooperation strategy and long-term relationship